WhatsApp Account Hijacking
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CTM360 has observed a sudden rise in Whatsapp accounts being hijacked in the MENA Region. In most cases, this occurs through social engineering, in which the victim would receive a Whatsapp message or phone call; they are usually requested to provide verification codes or personal/confidential information. Such disclosure would enable the hijackers to take over their victims’ Whatsapp accounts.
Following these occurrences, scammers could then use these accounts to impersonate the victim or even Whatsapp’s support team, usually to send suspicious links to unsuspecting users, or further implement social engineering techniques on other potential victims.
ALTERNATE METHODS USED TO HIJACK WATSAPP ACCOUNTS
CTM360 has observed a sudden rise in Whatsapp accounts being hijacked in the MENA Region. In most cases, this occurs through social engineering, in which the victim would receive a Whatsapp message or phone call; they are usually requested to provide verification codes or personal/confidential information. Such disclosure would enable the hijackers to take over their victims’ Whatsapp accounts.
Following these occurrences, scammers could then use these accounts to impersonate the victim or even Whatsapp’s support team, usually to send suspicious links to unsuspecting users, or further implement social engineering techniques on other potential victims.
Alternate methods used to hijack watsapp accounts
Although most attacks occur through social engineering, many scammers had deviated from their traditional methods. Some key examples may include but are not limited to:
- Brand impersonation: Big brands may often be targeted, e.g. banks and financial institutions, to display a sense of legitimacy. Threat actors may often use a well-known brand image claiming to be from a reputable company. With a convincing display, it wouldn’t take much effort to attain trust and obtain confidential information from victims.
- High profile Impersonation: Scammers may often choose to impersonate C-level executives of large, well-known organizations and other well-known influential personalities. Assuming the character of high profile individuals may convey a sense of importance to the victim, and perhaps invoke a sense of urgency to respond and comply with any given requests.
- Hijacked Whatsapp Accounts: Scammers may use hijacked Whatsapp accounts to send malicious links or requests to the previous account owner’s contacts. Since the contacts are already connected with the victim, the sense of trust may be used to the scammer’s advantage.
- Fake Promotions: Fraudsters may often send links or messages containing information regarding special promotions on fake E-commerce sites. These sites would often lure their victims into providing their WhatsApp registration codes.
- Compromising Victims Voicemail Using Default Password: Scammers may bypass the Whatsapp verification process with the help of the target's voicemail account. This is done when the hacker repeatedly fails the registration code and Whatsapp performs a voice verification by calling the victim directly. By initiating the attack at odd hours, scammers would be able to redirect the message to the victim’s voicemail, which the hacker can easily penetrate to recover the audio message. As a result, victims may get their account stolen without even realizing what had happened.
SECURE YOUR WHATSAPP ACCOUNT
WhatsApp users are advised to take necessary precautionary measures to protect themselves from falling victim to attacks. Some of these include:
- Protecting your WhatsApp account by enabling the ‘Two-Step Verification’ feature; is found under the ‘Settings’ tab of your WhatsApp application. Users may also enable the option of a backup email address if they wish.
- Changing your default voicemail PIN. Please refer to your respective Telco service providers for information on changing/resetting your voicemail PIN.
- Do not share your WhatsApp account verification codes or any One-Time Passwords (OTP) with anyone. You may receive suspicious messages from existing contacts or strangers via WhatsApp. Do not respond, especially if the sender requests an OTP or code. Also do not click on any links or provide any personal information.
- Verify the authenticity of the messages through alternative means (e.g. calling the contact, online research etc.) If the suspicious messages are from unknown numbers, report the contact to WhatsApp directly.
Recent Blogs
Microsoft Joins the Push: DMARC Mandatory for High-Volume Senders Starting May 2025
Overview
The fight against email-based threats is intensifying. Following the lead of Google and Yahoo, Microsoft has officially announced the mandatory implementation of email authentication protocols, SPF, DKIM, and DMARC, for high-volume email senders, effective May 5, 2025. Domains sending over 5,000 daily emails to Microsoft's platforms, including Outlook.com, Hotmail.com, and Live.com, will be required to authenticate their messages. Initially, non-compliant messages will be redirected to recipients' Junk folders, with eventual total rejection expected if compliance isn't achieved. This enforcement represents a critical step in securing global email communications from spoofing and phishing threats (Microsoft Tech Community).
Understanding Email Authentication
Email authentication has become essential in combating increasingly sophisticated phishing and spoofing attacks. Three core standards have been adopted widely:
- Sender Policy Framework (SPF: RFC 7208): Verifies the legitimacy of the sending mail server, ensuring messages originate from authorized infrastructure. SPF helps prevent sender address forgery by defining authorized sending sources in DNS records.
- DomainKeys Identified Mail (DKIM: RFC 6376): Cryptographically signs email messages, allowing recipients to confirm message content hasn't been altered in transit. DKIM leverages public-private key pairs to ensure message integrity and authenticity.
- Domain-based Message Authentication, Reporting, and Conformance (DMARC: RFC 7489): Combines SPF and DKIM to enforce domain alignment, verify authenticity, and provide reporting mechanisms for senders to track email usage and potential abuse. DMARC is recommended to be implemented in three incremental stages: initial monitoring (p=none), intermediate quarantining of suspicious messages to test the policy impact (p=quarantine), and full rejection of unauthorized emails to achieve DMARC compliance (p=reject).
Email Content and Delivery Best Practice Guidance
To help the email ecosystem thrive and ensure that legitimate communications reach users' inboxes, major providers like Google, Yahoo, and Microsoft have released a unified set of technical and content-based requirements. This section consolidates these guidelines into a single resource for senders seeking to avoid spam filtering and maintain high deliverability rates.
1. Message Headers & Structural Integrity
2. Content Hygiene and Formatting
3. Infrastructure and Technical Configuration
4. Recipient List Management
5. Engagement and Complaint Monitoring
6. Summary Recommendations
- Align headers and domains with clear, professional identities.
- Respect opt-in and unsubscribe behaviors with transparent mechanisms.
- Structure content to be clean, concise, and free of deceptive or spammy characteristics.
- Maintain technical hygiene through DNS, TLS, SPF limits, and ARC usage.
- Monitor sender reputation and user engagement continuously.
Immediate Impact and Risks of Non - compliance
As of May 2025, domains that fail SPF or DKIM checks or lack a correctly configured DMARC policy with alignment will risk having their emails marked as spam or not delivered at all. Misalignment occurs when the domain used in the message's "From" address doesn't match the domains authenticated by SPF or DKIM.
Organizations failing to comply face significant risks, including diminished deliverability rates, compromised customer trust, and increased susceptibility to impersonation attacks. These impacts directly affect an organization's reputation, customer engagement, and potentially, its revenue.
Actionable Recommendations for Immediate Implementation
To effectively prepare for these mandatory standards, organizations should:
- Audit current DNS records: Utilize tools such as "dig" or Google DNS to verify SPF, DKIM, and DMARC records.
- Begin with Monitoring (p=none): Initially deploy DMARC in monitoring mode to understand email flows and detect anomalies without risking legitimate email delivery.
- Gradually enforce stricter policies: Move from quarantine to full rejection while monitoring.
- Ensure domain alignment: "From" domain must match what’s authenticated via SPF or DKIM.
- Maintain email hygiene: Clean lists, include a clear opt-out option, and avoid using misleading subject lines or headers.
Start Your DMARC Journey with CTM360 Free Community Edition
To support organizations navigating these changes, CTM360 offers a complimentary zero-cost Community Edition platform. It allows comprehensive monitoring, management, and enhancement of your DMARC records and email authentication setup. This proactive approach helps organizations reduce risks associated with impersonation attacks and maintain reliable email communication.
Join CTM360 Community Edition today, no hidden costs, simply real security.
Reference:
Disclaimer:
The information contained in this document is meant to provide general guidance and brief information to the intended recipient pertaining to the incident and recommended action. Therefore, this information is provided "as is" without warranties of any kind, express or implied, including accuracy, timeliness, and completeness.
Consequently, under NO condition shall CTM360®, its related partners, directors, principals, agents, or employees be liable for any direct, indirect, accidental, special, exemplary, punitive, consequential, or other damages or claims whatsoever including, but not limited to loss of data, loss in profits/business, network disruption...etc., arisina out of or in connection with this advisory.
For more information: Email: monitor@ctm360.com Tel: (973) 77 360 360
Securing Browsing Extensions
Summary:
In December 2024, hackers compromised at least 35 Google Chrome extensions, affecting approximately 2.6 million users. The attack exploited phishing emails sent to developers, masquerading as Google policy violation notices. These emails tricked developers into granting permissions to a malicious OAuth application named
“Privacy Policy Extension.
” Once authorized, the attackers gained control over the extensions, injecting malicious code to steal user data, particularly targeting Facebook credentials and business accounts. Browser extensions can significantly enhance productivity by adding new features to web browsers like Microsoft Edge and Google Chrome. However, they also pose significant security risks, as malicious or compromised extensions can lead to data breaches, malware infections, and unauthorized access to corporate networks. It is crucial for organizations to control, block, or manage browser extensions to minimize security risks, particularly in an enterprise environment. This advisory outlines the steps to block and protect browser extensions for Microsoft Edge and Google Chrome, and it also includes specific guidance on managing extensions using Microsoft Intune.
Risks Associated With Browser Extensions
● Data Exposure: Some extensions can access sensitive data (e.g., browsing history, credentials, and files), potentially exposing confidential information.
● Malicious Extensions: Cybercriminals can create or compromise extensions, making them a vector for malware distribution or data exfiltration.
● Phishing Risks: Extensions may manipulate web content, tricking users into providing sensitive information.
● Performance Degradation: Some poorly coded extensions can slow down browsers or degrade system performance.
Managing Browser Extensions Using Group Policy
A. Microsoft Edge
Using Group Policy (Windows)
1. Open the Group Policy Management Console (GPMC).
2. Navigate to: Computer Configuration > Administrative Templates > Microsoft Edge > Extensions
3. Set the following policies:
a. Control which extensions are installed silently: Specify allowed extensions by adding their extension IDs.
b. Configure extension management settings: T o block all extensions, set this policy to "*" (deny all).
c. Configure the list of force-installed extensions: If any extension is necessary for business, add the corresponding extension ID here.
B. Google Chrome
Using Group Policy (Windows)
1. Open the Group Policy Editor.
2. Navigate to: Computer Configuration > Administrative Templates > Google > Google Chrome > Extensions
3. Set the following policies:
a. Block external extensions: Set the policy to block all extensions unless specifically allowed by adding the extension IDs.
b. Configure extension install allow list: If certain extensions are necessary, add their extension IDs here.
c. Configure extension install blocklist: Add a wildcard"*" to block all extensions.
Managing Browser Extensions Using Microsoft Intune
Organizations using Microsoft Intune for endpoint management can apply policies to control browser extension installations across all managed devices. This approach is particularly useful for managing large numbers of endpoints efficiently.
Blocking Extensions in Microsoft Edge Using Intune
1. Sign in to Microsoft Endpoint Manager Admin Center.
2. Navigate to: Devices > Configuration profiles > Create profile
3. Choose:
a. Platform: Windows 10 and later.
b. Profile type: Settings catalog.
4. In the Configuration settings, search for Extensions under Microsoft Edge:
a. Allow specific extensions to be installed (User): Specify allowed extension IDs
b. Control which extensions cannot be installed (User): Add a wildcard"*" to block all extensions.
5. Assign this profile to your target groups (specific users or devices).
Blocking Extensions in Google Chrome Using Intune
1. Sign in to Microsoft Endpoint Manager Admin Center.
2. Navigate to: Devices > Configuration profiles > Create profile
3. Choose:
a. Platform: Windows 10 and later.
b. Profile type: Settings catalog.
4. In the Configuration settings, search for Extensions under Google Chrome\Extensions:
a. Configure extension installation allow list (User): Specify allowed extension IDs
b. Configure extension installation blocklist: Add a wildcard"*" to block all extensions.
5. Assign this profile to your target groups (specific users or devices).
Note: These steps are mentioned for user-based controls. Similar configuration steps can be applied for device-based controls.
Best Practices for Managing Browser Extensions
● Audit Extensions Regularly: Regularly audit the extensions installed on users’ browsers to detect unauthorized or risky extensions.
● User Training: Educate users about the risks associated with browser extensions and how to identify malicious ones.
● Implement a Zero-Trust Model: Always assume that extensions can potentially be compromised. Apply the principle of least privilege when granting extension permissions.
● Use Security Solutions: Consider deploying security solutions that can monitor and block malicious browser activities, including suspicious extension behavior.
Conclusion
Controlling browser extensions in Microsoft Edge and Google Chrome is a critical aspect of securing enterprise endpoints. By implementing the steps outlined above, organizations can significantly reduce the risks associated with browser extensions. Whether you manage your endpoints using Group Policy or Microsoft Intune, these controls can help protect your network from potential extension-related threats. By following this advisory, organizations can take proactive steps to mitigate browser extension risks, enhancing their overall cybersecurity posture.
Reference:
https://www.bleepingcomputer.com/news/security/new-details-reveal-how-hackers-hijacked-35-google-chrome-extensions/
https://learn.microsoft.com/en-us/defender-endpoint/manage-profiles-approve-sys-extensions-intune
https://gbhackers.com/malicious-editthiscookie-extension/#google_vignette
Disclaimer
The information contained in this document is meant to provide general guidance and brief information to the intended recipient pertaining to the incident and recommended action. Therefore, this information is provided "as is" without warranties of any kind, express or implied, including accuracy, timeliness, and completeness. Consequently, under NO condition shall CTM360®, its related partners, directors, principals, agents, or employees be liable for any direct, indirect, accidental, special, exemplary, punitive, consequential, or other damages or claims whatsoever including, but not limited to: loss of data, loss in profits/business, network disruption…etc., arising out of or in connection with this advisory.
For more information:
Email: monitor@ctm360.com Tel: (+973) 77 360 360
CXO Fraud - Scam Emails Originating From Virgin Media, Optimum And Cox.Net
There is an ongoing scam email campaign targeting executives from prominent organizations around the world. These reported email addresses on the domains are genuine email accounts of 'Virgin Media', 'Optimum' & 'Cox communications' users' which are compromised and sold on underground forums. Scammers buy and use such accounts as they have a higher reputation compared to newly created free accounts to bypass email gateways and spam filters and also lower their risk of being detected or tracked back in a bigger BEC attack.
These accounts are compromised by threat actors via phishing emails and malware, and the issue with such accounts will persist as long as end users are not careful enough while dealing with phishing and malicious emails. Based on our previous experience in response with the hosts Virgin Media, Optimum and Cox.net which are TV and cable providers in the UK and USA. They do not investigate email accounts reported to their abuse team without the original email and header information as this is a mandatory requirement as per their abuse policies. However, once this information is provided they do take action by resetting/recovering the reported account of the original user.
Additionally, enabling strict quarantine measures on your email gateway from these domains will make you a harder target and eventually the attackers moving on to another one.
RECOMMENDATIONS
- As a precautionary measure, all email from private and/or external email addresses which contain the name of your executive staff in the "From" field may flagged.
- As part of containment, please ensure to quarantine emails from the domain @virginmedia[.]com, @optimum[.]net, @optonline[.]net, @cox[.]net, @cox[.]com
- As this type of email is tricky, it is highly recommended to conduct phishing awareness training for all employees to avoid potential risks.